Política de envío
Processing Times
Orders are normally processed and dispatched within 2–4 business days. During peak periods, or in the event of stock shortages, processing times may be longer. If your order is subject to a significant delay, we will contact you.
Shipping Within Sweden
Deliveries are handled by trusted carriers such as PostNord or DHL.
Standard delivery time is typically 2–5 business days after dispatch.
Delivery to rural or remote areas may take longer.
International Shipping
We ship to selected countries within the EU and beyond.
Delivery times vary depending on the destination, but most orders are delivered within 5–14 business days after dispatch.
Customs duties, import taxes, or other local charges are the responsibility of the recipient. We are unable to estimate these costs in advance.
Shipping Costs
Shipping costs are displayed at checkout and depend on the destination of the order.
Any available free shipping promotions will be clearly communicated on the website.
Order Tracking
Tracking details are provided by email once your order has been dispatched, if available for your shipping option.
Please note that some smaller parcels may be shipped without tracking.
Delays and Exceptions
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather conditions, holidays, or other factors outside our control.
If your order has not arrived within the expected timeframe, please contact us and we will assist in locating it.
Incorrect or Undeliverable Addresses
Please ensure your shipping address is correct when placing your order. Orders returned due to an incorrect or incomplete address may incur additional shipping fees for re-delivery.
Contact
If you have questions regarding shipping or your order, please contact us at info@scenekitten.com.